Citizen Services Representative (Part Time)
Introduction
At Scottsdale Water, we pride ourselves on delivering superior quality water and service to the Scottsdale community. Our employees ensure a safe, sustainable drinking water system, operate an innovative water reclamation system and help Scottsdale Water consistently maintain its position as one of the nation's most advanced and efficient water utilities.
We value our employees and challenge them to constantly improve how we do business. Our team is made up of professionals from all disciplines - engineering, finance, operations, laboratory science, chemistry, public relations, hydrology, customer service, electrical, maintenance and so much more.
About The Position:
This position responds to the needs of citizens at large, including internal and external clients, while continually striving to exceed customer expectations.
Note: First review of applications will be Friday, June 2, 2023.
Selection Process:
The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See Resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.
Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include:
- Fingerprinting search of the national FBI Database
- Criminal Background screening
- Drug Screen
- 39-Month Motor Vehicle Department Records Check
Click here to review the entire job description.
The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.
PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience.Minimum Qualifications
Education and Experience
- A High School diploma or General Educational Development (GED) equivalent.
- One year of direct customer service experience involving public contact.
- Preference:
- One year of clerical work, including data entry experience entering work orders.
- Experience with special events such as planning/coordinating, set up and take down.
Licensing, Certifications, and Other Requirements
- Must possess and maintain a valid, unrestricted driver's license with no major citations within the past 39 months prior to the start date. The Arizona Department of Motor Vehicles requires that out-of-state driver's licenses must be surrendered within 10 days of relocating to the State of Arizona.
- Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.
Other pertinent licenses and/or certifications may be required of some positions depending on department/section assignment.Essential Functions
- Resolves difficult and sensitive citizen inquiries and complaints pertaining to violations, policies and procedures in a timely manner.
- Responds to situations requiring extensive knowledge of City ordinances and policies.
- Performs a wide variety of complex customer service work including but not limited to involving requests for: information, problem analysis, complaint resolution, driving directions, and the general delivery and explanation of City services to both internal and external customers.
- Uses a wide variety of complex computer programs and operates an assortment of other office equipment including multiple-line telephones, two-way radios, paging systems, copiers and FAX machines.
- Answers calls for other City departments as needed and assigned.
- Performs data entry by completing work orders online for city services in all departments.
- Updates Resource Guide information for public and staff use.
- Keeps the Neighborhood Notification database up-to-date and current.
- Updates city staff information including phone and email addresses in the Call Center database on a regular basis.
Work Environment/Physical Demands
- Read maps and plats.
- Lifts and carries materials weighing up to 30 pounds.
- May be required to work overtime.
- Travel to/from meetings and various locations.
EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.
When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491.
This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.