Desk Side Support Technician

Iron Service Global   Hamilton, MT   Full-time     Information Services / Technology (IT)
Posted on January 20, 2025

Key Qualifications
Experienced in Desktop Laptop, troubleshooting  
Experienced in installation, configuration and OS troubleshooting  
Experienced in Asset Management; Should have experience in application support  
Knowledge on iPhone configuration  
Should have exposure to basic network troubleshooting  
Exposure and understanding of ticketing tool  
Understanding of ticketing process incident/service requests  
Understanding of SLA and meeting targets  
Understanding of Service desk process of logging tickets and allocation  
Understanding of Asset/inventory record process, System & Peripherals movements etc  
Understanding to coordinate with vendors/principles  
Understanding of client management, user response (email/verbal)  

Job Responsibilities : 
Managing SLAs for its respective sites.
Hands-on experience on ticketing application.
Knowledge of Hardware asset management.
Working on incidents and requests, troubleshooting hardware and software issue.
Experience to Installation and configure operating systems, applications and software/driver updates.
Experience on remote assistance in PC set up, upgrades, troubleshooting.
Hands-on experience on  Microsoft excel.
Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites.
Keeping required documents handy and updated.
Escorting third party engineers at site.
Smart hand request/Hands and feet support for network/printer/firewall activities etc.
Packing and unboxing laptops.
Quality Assurance Testing of laptops
Move equipment between Hub/tech Hub, Goods in and Loading Bay
Disposing equipment
Liaising  with site facilities for maintenance of the Hub/tech Hub area
Monthly/weekly Inventory audit
Placing Hardware/accessories orders and managing Threshold stock
Handling Customer service support
Deskside  Support calls
Receiving equipment from clients and updating stockroom.
Managing stockroom.
Should have worked in Manufacturing & Production line support from IT Perspective

Soft Skills
Excellent communication and conversation skills   
Should have a great customer handling skills.  
Able to handle unforeseen situations  


Other Skills / Experience 

Ability to work flexible hours from time to time to cover for other URGENT issues which may occur at the site. 

Pay Rate: $30-$35/hr